Not every project goes as well as planned. We would be happy to spend a few minutes answering your questions.
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We got a call from an existing customer today that she had an emergency with her shower plumbing. We had worked on this very shower 3 weeks ago and it has been working great since. Well today the homeowner couldn't get the cold water to shut off in that shower. She had to shut off the water to the entire house from the street. In came the call.
We took apart the shower valve and discovered that some small pebbles had made their way in between the stem and the seat of the valve (these parts mate together to seal off any water from passing through). So with the rocks keeping the valve open the water wouldn't turn off.
Sometimes when the city or water company services the line underground, invariably some debris will get into the line. Whoever turns on the water first will carry the debris wherever the water pressure takes it. In this case, it was to our customer's shower.
We explained this to the customer and she mentioned that the water company had some workers working on the water supply recently. She saw large pieces of construction equipment and piles of dirt but didn't put it together.
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